At Plumbers Lisburn, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services. By accessing or using our website, you agree to the terms detailed in this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or use our services:

  • Contact Information: This includes your name, phone number, email address, and postal address, which you provide when filling out forms or contacting us.
  • Service Information: Details regarding your plumbing needs, such as the type of service requested and any additional information you provide about the job.
  • Payment Information: While Plumbers Lisburn does not directly handle payments, any payment-related information shared with independent plumbers is subject to their privacy practices.
  • Website Usage Information: Information collected through cookies and tracking technologies, including your IP address, browser type, device information, and the pages you visit on our website.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

  • Service Provision: To respond to your inquiries, connect you with an independent plumber, and manage service bookings.
  • Communication: To contact you regarding your service request, answer any questions, and provide important updates related to your booked services.
  • Improvement of Services: To enhance the functionality of our website and ensure it meets users’ needs, we analyze website traffic and user behavior.
  • Marketing: With your consent, we may send you promotional emails about new services or special offers. You can opt out of these communications at any time.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with the following:

  • Independent Plumbers: Your contact details and service request will be shared with the plumber assigned to your job so they can provide the requested services.
  • Third-Party Service Providers: We may use third-party companies to help operate our website, such as hosting services or analytics providers. These providers have access to your information solely for the purpose of performing their services.
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.

4. Cookies and Tracking Technologies

Plumbers Lisburn uses cookies to enhance user experience and monitor website traffic. Cookies are small data files stored on your device when you visit our website.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the basic operation of the website.
  • Analytics Cookies: Used to analyze website traffic and user behavior, helping us improve our services.

By using our website, you agree to our use of cookies. You can manage your cookie preferences through your browser settings, but this may affect your ability to use certain features of the site.

5. Data Security

We take the security of your personal information seriously. We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

6. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal information:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: If the information we hold is inaccurate or incomplete, you have the right to request corrections.
  • Right to Erasure: You have the right to request that we delete your personal data in certain circumstances.
  • Right to Restrict Processing: You can request that we limit the use of your personal data in specific situations.
  • Right to Data Portability: You have the right to request a transfer of your personal data to another service provider.
  • Right to Object: You may object to our processing of your data for direct marketing purposes or any other lawful basis.
  • Right to Withdraw Consent: If you have provided consent for any data processing, you can withdraw it at any time.

To exercise any of these rights, please contact us at [email protected].

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to external sites operated by third parties. Plumbers Lisburn is not responsible for the content or privacy practices of these third-party websites. We encourage you to review the privacy policies of any websites you visit.

9. Independent Plumbers

Plumbers Lisburn acts as a facilitator by connecting you with independent plumbers. These plumbers operate as separate entities and have their own privacy policies. Any personal information shared directly with the plumber will be handled according to their privacy practices.

Please ensure you are aware of the privacy policies of the plumber providing your services, as Plumbers Lisburn is not responsible for how they collect, use, or store your data.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.